HB 105 (Course) - Grade Details
(with breakdown by instructor)
Course Title: Service Management Principles
Course Description: Concept of service organizations. Key issues in delivering and managing services. Service intangibility. Needs, expectations, habituation and customer satisfaction. Prepurchase and postpurchase behaviors.
HB 105 - All Instructors
Average Grade - 3.430
Median Grade - 4.0
Latest grades from Spring 2024
HB 105 - Overview
| Instructor | Grade Info | Number of Students | Latest Grade Data | Breakdown |
|---|---|---|---|---|
| Theda L Rudd | Average Grade - 3.528 Median Grade - 4.0 |
178 | Fall 2011 | |
| Mi Ran Kim | Average Grade - 3.432 Median Grade - 4.0 |
3193 | Spring 2024 | |
| Karthikeyan Namasivayam | Average Grade - 2.792 Median Grade - 3.0 |
36 | Fall 2022 |
Karthikeyan Namasivayam
Average Grade - 2.792
Median Grade - 3.0
Latest grades from Fall 2022
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Mi Ran Kim
Average Grade - 3.432
Median Grade - 4.0
Latest grades from Spring 2024
See detailed grade info for this instructor
Theda L Rudd
Average Grade - 3.528
Median Grade - 4.0
Latest grades from Fall 2011
See detailed grade info for this instructor