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HB 105 taught by Mi Ran Kim (Course & Instructor) - Grade Details

(with breakdown by semester)

Course Title: Service Management Principles

Course Description: Concept of service organizations. Key issues in delivering and managing services. Service intangibility. Needs, expectations, habituation and customer satisfaction. Prepurchase and postpurchase behaviors.


HB 105 / Mi Ran Kim - All Semesters

Average Grade - 3.432
Median Grade - 4.0
3193 total students

Latest grades from Spring 2024

HB 105 / Mi Ran Kim - Overview

Semester Grade Info
Fall 2012 Average Grade - 3.575
Median Grade - 4.0
Fall 2013 Average Grade - 3.260
Median Grade - 3.5
Fall 2014 Average Grade - 3.414
Median Grade - 3.5
Fall 2015 Average Grade - 3.564
Median Grade - 4.0
Fall 2016 Average Grade - 3.175
Median Grade - 3.5
Fall 2017 Average Grade - 3.504
Median Grade - 4.0
Fall 2018 Average Grade - 3.015
Median Grade - 3.5
Fall 2019 Average Grade - 3.556
Median Grade - 4.0
Fall 2020 Average Grade - 3.535
Median Grade - 4.0
Fall 2021 Average Grade - 3.416
Median Grade - 4.0
Fall 2023 Average Grade - 3.734
Median Grade - 4.0
Spring 2012 Average Grade - 3.173
Median Grade - 3.5
Spring 2013 Average Grade - 3.455
Median Grade - 3.5
Spring 2014 Average Grade - 3.374
Median Grade - 3.5
Spring 2015 Average Grade - 3.679
Median Grade - 4.0
Spring 2016 Average Grade - 3.544
Median Grade - 4.0
Spring 2017 Average Grade - 3.442
Median Grade - 4.0
Spring 2018 Average Grade - 3.459
Median Grade - 4.0
Spring 2019 Average Grade - 2.932
Median Grade - 3.5
Spring 2020 Average Grade - 3.345
Median Grade - 4.0
Spring 2021 Average Grade - 3.866
Median Grade - 4.0
Spring 2022 Average Grade - 3.585
Median Grade - 4.0
Spring 2023 Average Grade - 3.543
Median Grade - 4.0
Spring 2024 Average Grade - 3.688
Median Grade - 4.0

Back to Overview for HB 105 / Mi Ran Kim

Spring 2024

Average Grade - 3.688
Median Grade - 4.0
48 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2023

Average Grade - 3.734
Median Grade - 4.0
47 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2023

Average Grade - 3.543
Median Grade - 4.0
48 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2022

Average Grade - 3.585
Median Grade - 4.0
41 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2021

Average Grade - 3.416
Median Grade - 4.0
77 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2021

Average Grade - 3.866
Median Grade - 4.0
90 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2020

Average Grade - 3.535
Median Grade - 4.0
97 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2020

Average Grade - 3.345
Median Grade - 4.0
113 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2019

Average Grade - 3.556
Median Grade - 4.0
116 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2019

Average Grade - 2.932
Median Grade - 3.5
117 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2018

Average Grade - 3.015
Median Grade - 3.5
103 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2018

Average Grade - 3.459
Median Grade - 4.0
111 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2017

Average Grade - 3.504
Median Grade - 4.0
113 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2017

Average Grade - 3.442
Median Grade - 4.0
182 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2016

Average Grade - 3.175
Median Grade - 3.5
140 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2016

Average Grade - 3.544
Median Grade - 4.0
204 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2015

Average Grade - 3.564
Median Grade - 4.0
211 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2015

Average Grade - 3.679
Median Grade - 4.0
218 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2014

Average Grade - 3.414
Median Grade - 3.5
215 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2014

Average Grade - 3.374
Median Grade - 3.5
210 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2013

Average Grade - 3.260
Median Grade - 3.5
183 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2013

Average Grade - 3.455
Median Grade - 3.5
177 total students

Back to Overview for HB 105 / Mi Ran Kim

Fall 2012

Average Grade - 3.575
Median Grade - 4.0
173 total students

Back to Overview for HB 105 / Mi Ran Kim

Spring 2012

Average Grade - 3.173
Median Grade - 3.5
159 total students


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