Filters
HB 105 taught by Karthikeyan Namasivayam (Course & Instructor) - Grade Details
(with breakdown by semester)
Course Title: Service Management Principles
Course Description: Concept of service organizations. Key issues in delivering and managing services. Service intangibility. Needs, expectations, habituation and customer satisfaction. Prepurchase and postpurchase behaviors.
Fall 2022
Average Grade - 2.792
Median Grade - 3.0