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HB 105 taught by Theda L Rudd (Course & Instructor) - Grade Details
(with breakdown by semester)
Course Title: Service Management Principles
Course Description: Concept of service organizations. Key issues in delivering and managing services. Service intangibility. Needs, expectations, habituation and customer satisfaction. Prepurchase and postpurchase behaviors.
Fall 2011
Average Grade - 3.528
Median Grade - 4.0