HB 105 - MSU Grades

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HB 105 (Course) - Grade Details

(with breakdown by semester)

Course Title: Service Management Principles

Course Description: Concept of service organizations. Key issues in delivering and managing services. Service intangibility. Needs, expectations, habituation and customer satisfaction. Prepurchase and postpurchase behaviors.

HB 105 - All Semesters

Average Grade - 3.430
Median Grade - 4.0
3407 total students

Latest grades from Spring 2024

HB 105 - Overview

	Semester	Grade Info	Number of Students
	Fall 2011	Average Grade - 3.528 Median Grade - 4.0	178
	Fall 2012	Average Grade - 3.575 Median Grade - 4.0	173
	Fall 2013	Average Grade - 3.260 Median Grade - 3.5	183
	Fall 2014	Average Grade - 3.414 Median Grade - 3.5	215
	Fall 2015	Average Grade - 3.564 Median Grade - 4.0	211

	Fall 2016	Average Grade - 3.175 Median Grade - 3.5	140
	Fall 2017	Average Grade - 3.504 Median Grade - 4.0	113
	Fall 2018	Average Grade - 3.015 Median Grade - 3.5	103
	Fall 2019	Average Grade - 3.556 Median Grade - 4.0	116
	Fall 2020	Average Grade - 3.535 Median Grade - 4.0	97
	Fall 2021	Average Grade - 3.416 Median Grade - 4.0	77
	Fall 2022	Average Grade - 2.792 Median Grade - 3.0	36
	Fall 2023	Average Grade - 3.734 Median Grade - 4.0	47
	Spring 2012	Average Grade - 3.173 Median Grade - 3.5	159
	Spring 2013	Average Grade - 3.455 Median Grade - 3.5	177
	Spring 2014	Average Grade - 3.374 Median Grade - 3.5	210
	Spring 2015	Average Grade - 3.679 Median Grade - 4.0	218
	Spring 2016	Average Grade - 3.544 Median Grade - 4.0	204
	Spring 2017	Average Grade - 3.442 Median Grade - 4.0	182
	Spring 2018	Average Grade - 3.459 Median Grade - 4.0	111

	Spring 2019	Average Grade - 2.932 Median Grade - 3.5	117
	Spring 2020	Average Grade - 3.345 Median Grade - 4.0	113
	Spring 2021	Average Grade - 3.866 Median Grade - 4.0	90
	Spring 2022	Average Grade - 3.585 Median Grade - 4.0	41
	Spring 2023	Average Grade - 3.543 Median Grade - 4.0	48
	Spring 2024	Average Grade - 3.688 Median Grade - 4.0	48

Back to Overview for HB 105

Spring 2024

Average Grade - 3.688
Median Grade - 4.0
48 total students

Back to Overview for HB 105

Fall 2023

Average Grade - 3.734
Median Grade - 4.0
47 total students

Back to Overview for HB 105

Spring 2023

Average Grade - 3.543
Median Grade - 4.0
48 total students

Back to Overview for HB 105

Fall 2022

Average Grade - 2.792
Median Grade - 3.0
36 total students

Back to Overview for HB 105

Spring 2022

Average Grade - 3.585
Median Grade - 4.0
41 total students

Back to Overview for HB 105

Fall 2021

Average Grade - 3.416
Median Grade - 4.0
77 total students

Back to Overview for HB 105

Spring 2021

Average Grade - 3.866
Median Grade - 4.0
90 total students

Back to Overview for HB 105

Fall 2020

Average Grade - 3.535
Median Grade - 4.0
97 total students

Back to Overview for HB 105

Spring 2020

Average Grade - 3.345
Median Grade - 4.0
113 total students

Back to Overview for HB 105

Fall 2019

Average Grade - 3.556
Median Grade - 4.0
116 total students

Back to Overview for HB 105

Spring 2019

Average Grade - 2.932
Median Grade - 3.5
117 total students

Back to Overview for HB 105

Fall 2018

Average Grade - 3.015
Median Grade - 3.5
103 total students

Back to Overview for HB 105

Spring 2018

Average Grade - 3.459
Median Grade - 4.0
111 total students

Back to Overview for HB 105

Fall 2017

Average Grade - 3.504
Median Grade - 4.0
113 total students

Back to Overview for HB 105

Spring 2017

Average Grade - 3.442
Median Grade - 4.0
182 total students

Back to Overview for HB 105

Fall 2016

Average Grade - 3.175
Median Grade - 3.5
140 total students

Back to Overview for HB 105

Spring 2016

Average Grade - 3.544
Median Grade - 4.0
204 total students

Back to Overview for HB 105

Fall 2015

Average Grade - 3.564
Median Grade - 4.0
211 total students

Back to Overview for HB 105

Spring 2015

Average Grade - 3.679
Median Grade - 4.0
218 total students

Back to Overview for HB 105

Fall 2014

Average Grade - 3.414
Median Grade - 3.5
215 total students

Back to Overview for HB 105

Spring 2014

Average Grade - 3.374
Median Grade - 3.5
210 total students

Back to Overview for HB 105

Fall 2013

Average Grade - 3.260
Median Grade - 3.5
183 total students

Back to Overview for HB 105

Spring 2013

Average Grade - 3.455
Median Grade - 3.5
177 total students

Back to Overview for HB 105

Fall 2012

Average Grade - 3.575
Median Grade - 4.0
173 total students

Back to Overview for HB 105

Spring 2012

Average Grade - 3.173
Median Grade - 3.5
159 total students

Back to Overview for HB 105

Fall 2011

Average Grade - 3.528
Median Grade - 4.0
178 total students

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