HB 237 (Course) - Grade Details

(with breakdown by instructor)

Course Title: Hospitality Lodging Systems

Course Description: Interrelated nature of various organizational systems in lodging operations including front desk/guest services, reservations, housekeeping, engineering, sales/conference services, accounting, security, and food and beverage. Impact of service quality on lodging revenue and demand. Managing customer feedback. Segmentation of lodging products on quality basis and associated management challenges.

• Grade Summary (All Instructors)
• Overview (Instructor Breakdown)
• Jeffrey Allen Beck
• Joel K Heberlein

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